Terms and Conditions
View our general T&Cs
View our golf day T&Cs
View our function T&Cs
View our range card T&Cs
General: When choosing to play at Ramsdale Park Golf Centre you agree to accept the golf booking terms and conditions as detailed below, and which from time to time may be amended. You are also expected to follow the basic guidelines for etiquette, pace of play, use of hire equipment and centre dress code whilst on and around the course.
Tee Times & Payments: All visitors are required to report to reception 15 minutes before their allocated tee time
Checking In: Members & visitors are advised to check in at the pro shop at least 20 minutes prior to the pre booked tee time, and full payment of the appropriate green fee must be paid before your game is commenced. If you or any of your party fail to be ready to play on the tee 10 minutes prior to your tee time the centre reserves the right to move your booking to the next available time, or subject to availability mandate you and your party start from an alternative hole, either 4th or 10th. No refunds or credits will be given for members or visitors arriving late for tee times, if we are unable to provide an alternative tee time or starting hole on the same day.
Cancellations: Cancellations to tee times can be made up to 24 hours in advance of the pre booked tee time. Failure to cancel within 24 hours will make the deposit non-refundable. All deposits taken within 24 hours of the tee time booked are automatically non refundable.
No Shows and Shortfalls: Failure to arrive for any reason (no show) for a pre booked tee time, will result in the deposit being retained by the Centre, for any weekend or bank holiday bookings where a minimum of 3 green fee deposits are required, and on the day only 1 or 2 guests arrive the remaining deposit will be retained by the Centre.
Golfing Ability: In choosing to play the main course at Ramsdale Park, you are expected to be able to play to a handicap of 28 or less (ladies 36 or less), Ramsdale Park reserves the right to transfer you to the Lee Course (par 3), if we are in the opinion of the warden/duty manager delaying the pace of play. In this event no refund or credit will be due.
Refunds and Credits: In accordance with our standard policies, refunds or credits are not available for delays on course due to slow play in matches ahead or poor weather conditions. Any credits given are at the sole discretion of the duty manager. In the event of issuing a credit, the duty manager’s decision is final.
Weather Conditions: British weather is historically known to be unpredictable throughout the season, therefore no concession or refund will be made for heavy or persistent rain, sleet, snow or any other poor weather conditions experienced whilst playing at Ramsdale Park.
Course Closures: If the management is forced to close the course on the grounds of Health & Safety, then any customers deposits paid are refundable or credited to a future booking. Only the duty manager on the day can deem the course closed.
GROUP GOLF DAYS TERMS AND CONDITIONS
1. Bookings are at the discretion of Ramsdale Park Golf Centre whose decision shall be final in all matters concerning the booking. Bookings will not be confirmed until a signed application has been received on the prescribed form and the specified security deposit paid. Receipt of deposit constitutes full agreement to all terms and conditions stated.2. The full specified deposit shall be paid to confirm your booking prior to your event. All remaining balance payments must be paid as per payment terms detailed in clause 3. Failure to do so may result in loss of reservation and cancellation charges applying as per clause 4.
3. Payment Terms
10% or £100 deposit (The larger sum will prevail)
Remaining balance to be paid on day of event prior to play
4. Cancellation Terms
Over 48 hours – loss of deposit
Under 48 hours – 100% of estimated value
5. Premises should be left in reasonable condition. Should additional cleaning be necessary or damage/loss occurs the booker shall pay to Ramsdale Park Golf Centre the amount requested to make good or remedy any such loss or damage.
6. All prices/charges are inclusive of VAT unless specified. If the rate of VAT increases Ramsdale Park Golf Centre has the right to change prices accordingly.
7. The Booker is responsible for the actions and consequences of all their guests, employees and sub-contractors.
8. No bolts, nails, screws, tacks, drawing pins, sellotape shall be fixed to any part of the premises, nor shall any place cards, banners or smaller articles be fixed either internally or externally without prior written consent of Ramsdale Park Golf Centre
9. No inflammable, dangerous or offensive article or any animal (other than registered guide dogs) shall be brought onto the premises without written consent of Ramsdale Park Golf Centre
10. No person under the age of 18 shall be permitted to purchase or consume intoxicating drinks.
11. Ramsdale Park Golf Centre reserves the right to conclude any event which, in its opinion, is unsuitable or not properly conducted and in such cases, no part of the payment shall be returned whatsoever.
12. Ramsdale Park Golf Centre shall not be liable, whether in contract, tort or otherwise for any personal, indirect, consequential or economic losses however arising, including those arising from services or products supplied by third parties.
13. All arrangements regarding the bookers requirements (i.e. final numbers of guests, menus, layouts etc.) shall be confirmed to Ramsdale Park Golf Centre not less than 7 days prior to the date of booking. Final numbers are due 48 hours before your event. Charges will be based on these minimum numbers or if greater, the actual attendee’s.
14. Ramsdale Park Golf Centre reserves the right to change menu content under reasonable circumstances
15. Prices quoted on our website and other marketing material are subject to change
16. Interest on overdue invoices shall accrue from the date when payment becomes due, from day to day, until the date of payment at a rate of 4% above The Bank of England base rate from time to time in force and shall accrue at such a rate, as well as before judgement.
17. These terms and conditions shall be governed by the laws of England
Dress code & etiquette
Knowledge of golf etiquette and rules is required by all players. Appropriate clothing and shoes must be worn at all times – denims, trainers, collarless shirts, football / rugby tops may not be worn. Mobile phones are not permitted to be used on the golf course apart from in an emergency. During the winter season only trollies fitted with ‘Hedgehogs’ will be permitted on the golf course(s)
RANGE CARD CREDIT TERMS AND CONDITIONS
The use of Range Cards (or any other Burhill issued card with range credit) is offered in conjunction with the current terms and conditions of use.
Any range credit put onto these Range Cards, must be redeemed within 48 months (4 years) from the date of purchase, as clearly printed on the till receipt. After this period all outstanding credit will be automatically cleared down. The Company cannot be held responsible for any outstanding range credit after this period has elapsed. No refunds or credits will be given at such time. Please ensure you keep your till receipts as proof of when you last put credit on to the card. Please ensure you keep us updated of any change of contact details, so we can keep your record up to date. Please ensure you keep your Range Card in a safe place and report any damaged, lost or stolen cards at your earliest convenience.
PLAYER CARD TERMS AND CONDITIONS
As a Player Card holder, you agree to receiving e-mail and postal communications from properties within the Burhill Golf and Leisure group. Your details will not be passed to any third parties.
1. Bookings are at the discretion of Ramsdale Park Golf Centre whose decision shall be final in all matters concerning the booking. Bookings will not be confirmed until a signed application has been received on the prescribed form and the specified security deposit paid. Receipt of deposit constitutes full agreement to all terms and conditions stated.
2. The full specified deposit shall be paid to confirm your booking prior to your event. All remaining balance payments must be paid as per payment terms detailed in clause 3. Failure to do so may result in loss of reservation and cancellation charges applying as per clause 4.
3. Payment Terms
Function/Meeting
20% deposit
80% 14 days prior
Wedding
20% deposit
20% 6 month prior
60% 1 month prior
Christmas
30% deposit
70% 1 month prior
4. Cancellation Terms
Over 90 days – Loss of deposit
60-89 days – 50% of estimated value
30-59 days – 75% of estimated value
0-29days – 100% of estimated cost
Over 6 months – loss of deposit
3-6 months – 50% of estimated value
30-89 days – 75% of estimated value
0-29 days – 100% of estimated value
Over 90 days – Loss of deposit
60-89 days – 50% of estimated value
30-59 days – 75% of estimated value
5. Premises should be left in reasonable condition. Should additional cleaning be necessary or damage/loss occurs the hirer shall pay to Ramsdale Park Golf Centre the amount requested to make good or remedy any such loss or damage.
6. All prices/charges are inclusive of VAT unless specified. If the rate of VAT increases Ramsdale Park Golf Centre has the right to change prices accordingly.
7. The Hirer is responsible for the actions and consequences of all their guests, employees and sub-contractors.
8. The finishing time stated shall be the time when the function room(s) shall be cleared and the Hirer’s guests vacate the complex, not when the function ceases.
9. No bolts, nails, screws, tacks, drawing pins, sellotape shall be fixed to any part of the premises, nor shall any place cards, banners or smaller articles be fixed either internally or externally without prior written consent of Ramsdale Park Golf Centre
10. No inflammable, dangerous or offensive article or any animal (other than registered guide dogs) shall be brought onto the premises without written consent of Ramsdale Park Golf Centre
11. No person under the age of 18 shall be permitted to purchase or consume intoxicating drinks.
12. Ramsdale Park Golf Centre reserves the right to conclude any function which, in its opinion, is unsuitable or not properly conducted and in such cases, no part of the payment shall be returned whatsoever.
13. Ramsdale Park Golf Centre shall not be liable, whether in contract, tort or otherwise for any personal, indirect, consequential or economic losses however arising, including those arising from services or products supplied by third parties.
14. All arrangements regarding the hirer’s requirements (i.e. final numbers of guests, menus, layouts etc.) shall be confirmed to Ramsdale Park Golf Centre not less than 14 days prior to the date of booking. Charges will be based on these minimum numbers or if greater, the actual attendee’s.
15. Ramsdale Park Golf Centre reserves the right to change menu content under reasonable circumstances
16. Prices quoted on our website and other marketing material are subject to change
17. Interest on overdue invoices shall accrue from the date when payment becomes due, from day to day, until the date of payment at a rate of 4% above The Bank of England base rate from time to time in force and shall accrue at such a rate, as well as before judgement.
18. These terms and conditions shall be governed by the laws of England